Privacypolicy.

Effective date: 1 May 2025

Introduction

Adiona Travels Pvt. Ltd. (“we,” “our,” or “us”) is dedicated to protecting the privacy of our customers and website visitors. This Privacy Policy outlines the types of information we collect, how we use, disclose, and safeguard your data, and your rights regarding your personal information. By accessing our website or using our services, you agree to the practices described herein.

1. Information We Collect

We collect the following types of information to deliver and improve our services:

1.1 Personal Information

We collect personal information that you voluntarily provide when interacting with us, such as:

• Full name
• Email address
• Phone number
• Billing and mailing address
• Passport details (if required for travel purposes)
• Payment details (credit/debit card information, UPI IDs, etc.)

1.2 Non-Personal Information

This includes technical and usage data collected automatically when you visit our website:

• IP address
• Browser type and version
• Device information
• Geographic location
• Pages visited, time spent on pages, and navigation paths
• Date and time of access

1.3 Sensitive Data

In certain situations, we may collect:

• Medical or health-related information (e.g., for travel insurance or dietary requirements)
• Special assistance needs for travelers

1.4 Cookies and Tracking Technologies

We use cookies, beacons, and similar technologies to:

• Enhance your user experience
• Remember your preferences
• Analyze website traffic and trends

2. How We Use Your Information

Your information is used for the following purposes:

• Processing Transactions: To book travel services such as flights, hotels, and transportation.
• Customer Support: To respond to inquiries and resolve issues promptly.
• Personalization: To tailor recommendations, itineraries, and travel experiences based on your preferences.
• Marketing Communications: To send newsletters, promotional offers, and updates about our services, with your explicit consent.
• Compliance and Legal Obligations: To fulfill regulatory requirements and cooperate with law enforcement or government authorities when necessary.
• Analytics and Improvements: To analyze trends, monitor website performance, and enhance our offerings.

3. Sharing of Information

We do not sell your personal data. However, we may share information under the following circumstances:

3.1 Service Providers and Partners

We share data with trusted third parties to:

• Fulfill travel bookings (e.g., airlines, hotels, car rental companies)
• Process payments and refunds securely
• Provide IT and analytics services

3.2 Legal and Regulatory Compliance

We may disclose information:

• In response to legal obligations, subpoenas, or court orders
• To protect our legal rights or enforce our Terms of Service

3.3 Business Transfers

If Adiona Travels undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

3.4 Marketing and Advertising

We may use anonymized or aggregated data for marketing campaigns or partnerships.

4. Data Security

We take robust measures to safeguard your data:

• Encryption: All sensitive data (e.g., payment details) is transmitted over secure connections (SSL/TLS).
• Access Controls: Only authorized personnel can access personal information.
• Regular Audits: We conduct security audits and vulnerability assessments periodically.
• Third-Party Compliance: We ensure our partners comply with stringent data protection standards.

While we strive to protect your information, no system can guarantee absolute security. Please notify us immediately if you suspect unauthorized access to your account.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal obligations.
• Restriction: Restrict the processing of your data in certain situations.
• Objection: Object to data processing for direct marketing purposes.
• Data Portability: Request your data in a structured, commonly used format.

To exercise your rights, contact us at info@adionatravels.com. We may require proof of identity to process your request.

6. Retention of Data

We retain personal information:

• For as long as necessary to fulfill the purposes outlined in this policy.
• To comply with legal, tax, or regulatory requirements.
• To resolve disputes and enforce our agreements.

7. International Data Transfers

If you are located outside India, please note that your data may be transferred to and processed in India or other countries. By using our services, you consent to such transfers.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any personal information.

9. Updates to This Privacy Policy

We may update this policy to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Adiona Travels Pvt. Ltd.
1st Floor, Unitech Commercial Tower 2, Block B, Greenwood City, Sector 45, Gurugram, Haryana 122003, India
Phone: +91 70070 77272
Email: info@adionatravels.com

Thank you for trusting Adiona Travels Pvt. Ltd. with your personal data. Your privacy is of utmost importance to us, and we are committed to maintaining transparency and integrity in all our practices.