Terms &conditions.

Welcome to Adiona Travels Pvt. Ltd. (“Adiona”). These terms and conditions (“Terms”) govern your use of our website, services, and products. By accessing or using our services, you agree to these Terms. If you do not agree, please refrain from using our services.

1. General Information

• Adiona specializes in travel and MICE (Meetings, Incentives, Conferences, and Events) services.
• All bookings, purchases, and interactions with Adiona are subject to these Terms.

2. Eligibility

• Users must be at least 18 years old or have the legal capacity to enter into binding agreements under applicable laws.
• Users are responsible for providing accurate, complete, and up-to-date information.

3. Services and Bookings

• All bookings are subject to availability and Adiona’s discretion.
• Service prices are subject to change unless stated otherwise in a confirmed booking.
• Special requests or specific requirements must be communicated during booking; fulfillment is not guaranteed.

4. Payment Terms

• Payments must be made as per the terms specified at the time of booking.
• Accepted payment methods include credit/debit cards, bank transfers, and other options specified on the website.
• Late or incomplete payments may result in service cancellation.

5. Cancellation and Refund Policy

• Cancellation requests must be submitted in writing via email to the contact details provided on the website.
• Refund eligibility depends on the cancellation policy communicated at the time of booking.
• Adiona reserves the right to charge cancellation fees and withhold partial or full refunds for late cancellations.

6. Responsibilities and Limitations

• Adiona acts as an intermediary between clients and service providers (e.g., hotels, airlines, venues) and is not liable for their acts or omissions.
• Adiona is not responsible for losses, injuries, or damages caused by force majeure events, including natural disasters, strikes, pandemics, or political unrest.

7. Intellectual Property

• All content on the Adiona website, including text, images, logos, and software, is the property of Adiona or its licensors and protected by intellectual property laws.
• Unauthorized use, reproduction, or distribution of Adiona’s intellectual property is strictly prohibited.

8. Privacy

• Adiona respects your privacy. Refer to our Privacy Policy for details on data collection, use, and protection.

9. User Conduct

• Users must use the website and services for lawful purposes and comply with all applicable laws.
• Users must refrain from activities that harm, disrupt, or compromise the functionality of Adiona’s website or services.

10. Dispute Resolution

• These Terms are governed by the laws of India.
• Disputes shall first be resolved through mutual negotiation. If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts in Gurugram, India.

11. Modifications to Terms

• Adiona reserves the right to amend these Terms at any time without prior notice.
• Continued use of the services constitutes acceptance of the revised Terms.

12. Contact Information

For inquiries or concerns regarding these Terms, please contact:

Adiona Travels Pvt. Ltd.
1st Floor, Unitech Commercial Tower 2, Block B, Greenwood City, Sector 45, Gurugram, Haryana 122003, India
Email: info@adionatravels.com
Phone: +91 70070 77272

By using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.